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1.8 Based on 41 reviews
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    • Looked like new tv at good price 3
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    • Poor customer service 6
    • False advertising 4
    • Lack of customer service 4
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We ordered an 85 inch TV for a job site. 2 months later it is not here. They used AM Trucking (worst company on planet) to ship it. Buysquad keeps telling us to call AM Trucking. AM Trucking just keeps telling us it is in transit with no eta for over a month. No updates on their shipping site. Dispatch wont say anything more than its in transit. We are about to get fined by the general contractor for not having this item. We located another tv... Read more

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I ordered a Samsung TV from Buy Squad because they had a great price online. They called and explained to me I had ordered the Commercial Package which did not include a list of things like a TV stand. They said I'd probably prefer the Residential Package which included the TV stand etc. Of course the residential package increases their price by $150-250. I asked for this in writing and of course have not received it. It's a scam. Take... Read more

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I purchased 2 60" TV's from Buysquad.com for my new office back in February. The TV's were delivered a few weeks later and placed in my storage till the new space was ready. When We moved in, I opened both boxes to find both had the same cracks at the upper right of the screen, spidering all throughout the display. I emailed the orders@buysquad.com email address I found on my confirmation and recieved an email back from Mark. I told him what... Read more

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Before I purchase my new Samsung 65" 3d HDTV I did a lot of research regarding online companies and their reviews. After careful consideration I chose Buy Squad because they have the best price. Even though there were numerous bad reviews, by using my credit card I felt secure that if I did not receive the correct item, I could return and charge back to the company. I am happy to say that my worries were unnecessary. After purchasing online... Read more

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Buy Squad sounded too good to be true, and it was indeed the case. I found Buy Squad through Google shopping and it seemed to have the lowest price and good reviews on the site. I bought a top of the line Samsung TV. 2 weeks later, they did not send any confirmation. I sent numerous emails and calls to no avail. They finally called after I sent an email stating that I may cancel the order if I don't hear back. They called me and said I needed... Read more

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4/5 Stars: Im very surprised that there were many negative reviews for this company. To my surprise everything went well. i bought my very cheap tv from this company after it showed up on a google search for 65" tv's. When i bought it I didnt receive it on time so i had to call the company so they could re-ship it, when i called they made me buy insurance (i was displeased with that), after they shipped it, i googled the company and saw many bad... Read more

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I recently purchased a 65 inch Samsung Smart TV model number UN65H6350 that was advertised on their website for 999. They instead sent me a broke TV model number UN65H6300. This is NOT the TV I ordered. I called Samsung to get help with fixing the smart feature problem of updating the software and they could not fix it. This TV has software and hardware issues and it may not be covered under warranty due to the fact that this TV is SUPER old and... Read more

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Sold me a 2014 Samsung TV that was suppose to be brand new. I needed service on the TV within the 1 year Samsung warranty and Samsung stated my TV only had a 3 month warranty because it was a REFURBISHED TV. I paid top dollar for a supposedly brand new TV only to find out it was refurbished. After calling Buysquad and informing them the TV they sold me was refurbished, they stated it is considered refurbished because I bought a 2014 TV in August... Read more

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They have lower prices than anyone online but there is a reason and its not worth trying to buy from them. They have no customer service, try to tack on hidden charges, and lie about everything they can. They cant even get CS agents who can talk slow enough to understand when they speak. I finally canceled my order and paid more money to buy elsewhere. I still had to dispute the charge on my credit card anyways. Should have just listened and... Read more

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Ordered a 60" smart TV. When it arrived the screen was totally broken. I called and sent a picture of the cracked screen. They had fedex pick it up and return it. It's been 2 weeks, 6 phone calls and nothing. Today is Friday and I called Customer service the message is " Sorry we are closed our office hours are M-F, 8-4 PST. Call back during regular office hours. This was at 11:00am CST. Really?

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