Buy Squad
Reviews and Complaints
TV is MIA
Bait and Switch
I ordered a Samsung TV from Buy Squad because they had a great price online. They called and explained to me I had ordered the Commercial Package which did not include a list of things like a TV stand.
They said I'd probably prefer the Residential Package which included the TV stand etc. Of course the residential package increases their price by $150-250. I asked for this in writing and of course have not received it. It's a scam.
Take your business elsewhere.
Not sure why you have to type 100 words so now I'm just typing for fun so I can post this review. Here's some more words that you don't need to read.
Users and Liars
I recently purchased a 65 inch Samsung Smart TV model number UN65H6350 that was advertised on their website for 999. They instead sent me a broke TV model number UN65H6300.
This is NOT the TV I ordered. I called Samsung to get help with fixing the smart feature problem of updating the software and they could not fix it.
This TV has software and hardware issues and it may not be covered under warranty due to the fact that this TV is SUPER old and the wrong model number that was actually delivered to me. I would NEVER purchase anything from this company ever again and I will make sure the world knows about their sorry business practice.
- Shipping
- Looked like new tv at good price
- I was misrepresented on factory shipments
- False advertising
- Used broke tv
Preferred solution: Full refund
Buy Squad - Good Price, Good Service
Before I purchase my new Samsung 65" 3d HDTV I did a lot of research regarding online companies and their reviews. After careful consideration I chose Buy Squad because they have the best price.
Even though there were numerous bad reviews, by using my credit card I felt secure that if I did not receive the correct item, I could return and charge back to the company. I am happy to say that my worries were unnecessary. After purchasing online I called Buy Squad as instructed to confirm my order. I spoke with a nice gentlemen who informed me the t.v.
was in stock and since I ordered "White Glove" service I should receive it in about 7-10 days. Well 4 days later I receive a call from the shipper that my t.v. had arrived. It came in an incredibly sturdy shipping box and was exactly the t.v.
I ordered and was indeed NEW! I am very pleased with my purchase and the service from Buy Squad.
Stay Away
Sold me a 2014 Samsung TV that was suppose to be brand new.
I needed service on the TV within the 1 year Samsung warranty and Samsung stated my TV only had a 3 month warranty because it was a REFURBISHED TV.
I paid top dollar for a supposedly brand new TV only to find out it was refurbished.
After calling Buysquad and informing them the TV they sold me was refurbished, they stated it is considered refurbished because I bought a 2014 TV in August of 2015 and that Samsung doesn't want hold onto warranty's that long, a flat out lie because I called Samsung myself and verified that if I bought a new 2014 TV in 2015 I would still get the 1 year Samsung warranty.
- Switch and bait
Preferred solution: Price reduction
Horrible Customer Service
- Wrong product
- Lack of customer service
- Defective product no refund
Avoid Buy Squad At All Costs
Buy Squad....Bad Reviews......Good Result.
They are theives. I don't know how they sleep at night knowing they are going to ***
- Bait and switch pricing
- Poor customer service
- I was misrepresented on factory shipments
Preferred solution: Full refund
Buy Squad - Samsung Un65Js8500Fxza 65-Inch Smart Tv Review from Fullerton, California
Scammed me - sold refurb as new
- Looked like new tv at good price
- Misrepresented that it was refurbished
Preferred solution: Full refund
Not a new TV + shipping insurance after order
Preferred solution: Deliver product or service ordered
Samsung Electronics Tv Review
Scam in Upgrade cost for TV and Late Shipping
Buy Squad want is not a honest internet vendor
- Fraud
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Literally just experienced the same thing