Update by user Jan 11, 2017
Received phone call from Mark at buy squad and He said that they will reimburse some of my money. Now I'll wait and see if that happens.
Update by user Jan 09, 2017
Buy Squad is a SCAM!!! Still have not received any type of resolution via phone and emails go unanswered.
Original review posted by user Jan 03, 2017
I purchased the Samsung UN55KS8000 55-Inch 4K Ultra HD Smart LED TV. From start to finish it took almost a month before I received my TV.
There was no way to track my order on line which caused me great concern and it was then that I noticed how many people have had a problem with this company. The TV was advertised as New with free shipping and no tax. What they didn’t tell you is what the additional insurance rate would be until it was applied which for me was an additional $63.36. The box arrived in a “Factory direct online sales” box and inside that box was the TV but it was not in a new Samsung box it was just wrapped up.
The TV accessories had been repackaged as well and you could tell it was not new. Once I took the TV out of the box I noticed that the TV screen has a blemish on it also indicating it is not new. I called customer service as soon as I noticed the issues and because it was Saturday the office was closed and there was no way to leave a message so I sent an email stating the problem. On Monday, late afternoon I called and talked to someone named Mark who requested me to send pictures of the problem to him so he could come up with a resolution before the end of the day.
That so far has not happened.
I am so pissed off that I didn’t noticed the complaints about this company before I purchased from them. The only resolution I want is a full refund, which I doubt will happen.
Product or Service Mentioned: Samsung Electronics Un55ks8000fxza Tv.
Reason of review: Bad quality.
Monetary Loss: $1032.
Preferred solution: Full refund.
I liked: Price.
I didn't like: Misrepresentation of product.